This means if a bag you purchased from us fails due to a manufacturing or workmanship defect, we will repair or replace your bag.
We’re not going to hide behind small print, here is what is not covered: Normal wear and tear is not covered. Abuse by baggage handlers is not covered. And if a squirrel chews through your backpack, it’s not covered.
Bottom line,—if you come to us with a legitimate issue—you can expect us to get into action and do our best to resolve the issue for you.
If you have a warranty issue you’d like our help on, please send an email to firstname.lastname@example.org with the following information:
- Your order number
- A brief description of the issue you’re having with your bag
- Picture(s) demonstrating the problem
If it’s been a while and an order number isn’t readily available for you,—we can also locate you in our system by the email address you used to place your order.
We can be reached at (910) 483-1087 if you’d like to discuss your concerns before you email the above information to us.
Once again, purchase with confidence – we’ve got your six!