After a year of moderate use, the zippers on this bag have started to pull away on two pockets. Even though it is a manufacturing defect, the manufacturing company (S.O.C) requires me to pay for shipping both ways, to and from California. I don't recommend buying this bag, buy a bag from a manufacture that truly stands behind their product. Our Response: We completely agree with you that you should not have to pay shipping to get a bag under warranty repaired. We would be happy to provide a shipping label so you can send it back to them - please feel free to reach out.