My husband and I are so impressed with the quality of the product and the customer service offered by Military Luggage. The bags were delivered on time, with free shipping, and were even shipped the day we ordered. They were exactly what we were hoping for: perfect as an airline carry-on and rugged enough for hiking. All of the straps tuck in neatly and they are very comfortable to wear, easy to pack, expand, and compress. They really thought of everything! Thank you for your attention to detail, we will be recommending these to all our friends!